jjpk Privacy Policy

1. Introduction

jjpk ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all registered account holders and visitors to the jjpk platform. This Privacy Policy sets out in plain and transparent terms how jjpk collects, processes, stores, shares, and protects personal information in connection with the provision of its online gaming and betting services to players in Pakistan and other permitted jurisdictions.

This Policy is to be read alongside jjpk's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall prevail.

jjpk operates under international gaming licensing oversight and is bound by the data protection standards required under its licensing framework. We have designed our data practices to meet the legitimate expectations of Pakistani players and applicable regulatory requirements.

If you have any questions about this Privacy Policy or the manner in which jjpk handles your personal data, please contact us at [email protected] before using the platform.

2. Personal Data We Collect

jjpk collects personal data across several categories, depending on your relationship with the platform and the services you use. The categories of personal data we collect include:

2.1 Identity & Registration Data

• Full legal name as it appears on your CNIC or other government-issued identity document;
• Date of birth (used for age verification — jjpk is a 21+ platform);
• Pakistani Computerised National Identity Card (CNIC) number;
• Gender (where provided);
• Nationality and country of residence.

2.2 Contact Data

• Email address registered to your jjpk account;
• Pakistani mobile number (used for OTP verification and account communications);
• Residential address (for KYC verification purposes).

2.3 Financial & Transaction Data

• JazzCash or EasyPaisa mobile wallet number associated with your account;
• HBL, UBL, or Meezan Bank account details (where bank transfer is used);
• Deposit history, withdrawal history, and transaction timestamps;
• Wagering history, game play records, and bonus redemption history.

2.4 Technical & Usage Data

• IP address and approximate geographic location at time of login;
• Device type, operating system, and browser information;
• Session duration, pages visited, and feature interactions within the jjpk platform;
• Login timestamps and frequency of platform use.

2.5 KYC Verification Documents

• Scanned or photographed copy of your CNIC (front and back);
• Proof of residential address (utility bill, bank statement);
• Selfie or video verification images where requested by our compliance team.

3. How We Collect Your Data

jjpk collects personal data through the following methods:

• Direct Registration: When you create a jjpk account, you voluntarily provide identity, contact, and date of birth information through the registration form;
• KYC Verification: When you submit identity documents to unlock real-money play or process a withdrawal, our compliance team collects and verifies the submitted materials;
• Deposits & Withdrawals: Each financial transaction processed via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank generates transaction records that are automatically associated with your jjpk account;
• Platform Usage: Our servers automatically record technical data including IP addresses, device identifiers, session data, and gameplay logs each time you use the jjpk platform;
• Customer Support: When you contact jjpk support via email or live chat, the content of that communication — including any personal data you share — is recorded and associated with your account;
• Cookies & Tracking Technologies: jjpk uses cookies and similar technologies to collect browsing and session data as described in Section 6 of this Policy.

4. How jjpk Uses Your Personal Data

jjpk processes personal data only for defined, legitimate purposes. The following table summarises the primary purposes for which your data is used and the legal basis for each:

jjpk does not use your personal data for purposes incompatible with those listed above. If we intend to use your data for a new purpose, you will be notified in advance and, where required, your consent will be sought.

5. Data Sharing & Third-Party Disclosure

jjpk does not sell, rent, or trade your personal data. We may share your information only in the following limited and controlled circumstances:

5.1 Payment Service Providers. To process PKR deposits and withdrawals, jjpk shares necessary transaction data with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers process your data solely to complete the requested financial transaction and are bound by their own regulated privacy and security standards.

5.2 Identity Verification Partners. jjpk may use third-party KYC service providers to assist in verifying the authenticity of identity documents submitted by users. These providers process CNIC and selfie data solely for verification purposes under strict confidentiality agreements.

5.3 Game Content Providers. jjpk's game library is powered by third-party software providers. These providers may receive session and wagering data necessary for game functionality, fairness certification, and dispute resolution. They do not receive your full personal profile.

5.4 Regulatory & Law Enforcement Authorities. jjpk may disclose personal data to licensing regulators, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory obligation — including anti-money-laundering reporting obligations.

5.5 Corporate Transactions. In the event of a merger, acquisition, or sale of assets involving jjpk, personal data held by jjpk may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

jjpk uses cookies and similar tracking technologies to enhance your platform experience, maintain your login session, and gather anonymised analytics. The categories of cookies used are as follows:

• Essential Cookies: Required for the jjpk platform to function. These include session cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting core platform functionality;
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use the jjpk platform — which pages are most visited, typical session durations, and common navigation paths. This data helps us improve the platform experience for Pakistani players;
• Functional Cookies: Store your preferences such as language settings, display preferences, and responsible gaming tool configurations so that these are remembered between sessions;
• Marketing Cookies: Used only where you have explicitly opted in to receive personalised promotions from jjpk. These cookies help us display relevant bonus offers based on your gaming preferences and activity.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core jjpk platform features but may affect the personalisation of your experience.

7. Data Retention

jjpk retains personal data for as long as is necessary to fulfil the purpose for which it was collected, plus the additional period required by applicable regulatory and legal obligations. The following general retention guidelines apply:

• Account Data: Retained for the full duration of your account's active status plus a minimum of five (5) years following permanent account closure, in compliance with anti-money-laundering record-keeping requirements;
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, regardless of account status, as required by international gaming licensing standards;
• Transaction Records: Retained for a minimum of seven (7) years for financial audit and regulatory compliance purposes;
• Support Communications: Retained for three (3) years from the date of the last communication to support dispute resolution and quality assurance;
• Technical & Usage Logs: Retained for twelve (12) months in rolling logs for security monitoring, fraud detection, and platform performance analysis;
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Security Measures

jjpk implements a layered security framework to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Key security measures in place include:

• SSL/TLS Encryption: All data transmitted between your device and the jjpk platform is encrypted using 256-bit SSL/TLS technology;
• Data Encryption at Rest: Sensitive stored data — including CNIC information and financial records — is encrypted using industry-standard encryption algorithms;
• Access Controls: Role-based access controls ensure that only authorised jjpk personnel can access personal data, limited to the minimum necessary to perform their role;
• Two-Factor Authentication: Account login on jjpk supports OTP-based two-factor authentication to prevent unauthorised access even if login credentials are compromised;
• Regular Security Audits: jjpk conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities;
• Incident Response: jjpk maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, you will be notified promptly in accordance with applicable requirements.

9. Your Data Rights

As a jjpk account holder, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request":

• Right of Access: You may request a copy of the personal data jjpk holds about you, together with information about how it is used and with whom it is shared;
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations (such as AML record-keeping requirements);
• Right to Restriction: You may request that jjpk temporarily restrict processing of your data while a rectification or objection request is under review;
• Right to Data Portability: You may request that jjpk provide your personal data in a structured, machine-readable format for transfer to another service provider;
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes. This objection will be honoured immediately upon receipt;
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

jjpk will respond to all verified data rights requests within thirty (30) days of receipt. Complex requests may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.

10. Minors & Age Policy

jjpk is a strictly 21+ platform. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the jjpk registration and KYC process, and date of birth is verified against government-issued identity documents.

If jjpk discovers that personal data has been collected from a person under the age of 21 — whether due to the provision of false information or any other reason — the following actions will be taken immediately:

• The underage account will be permanently suspended;
• All personal data associated with the account will be securely deleted, except where retention is required for regulatory reporting purposes;
• Any deposited funds will be returned (less amounts already wagered) and any winnings will be forfeited;
• The incident may be reported to relevant authorities where legally required.

11. International Data Transfers

jjpk operates under an international gaming licence and may process or store certain categories of personal data on servers located outside of Pakistan. Where such international data transfers occur, jjpk ensures that adequate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy.

Safeguards employed for international transfers include:

• Contractual data protection clauses with all third-party service providers who process data on jjpk's behalf;
• Restriction of transfers to jurisdictions with recognised adequate data protection frameworks;
• Technical security measures (encryption, access controls) applied consistently regardless of processing location.

Pakistani players' financial data processed through local payment providers — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — is processed within Pakistan's local payment infrastructure in accordance with the State Bank of Pakistan's digital payment regulations.

12. Changes to This Privacy Policy

jjpk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform services. The version date displayed at the top of this page always indicates the most recent revision.

Material changes to this Policy — meaning changes that significantly affect how we use your personal data or the rights available to you — will be communicated to registered jjpk account holders via email or an in-platform notification at least seven (7) days before the change takes effect.

Non-material changes (such as clarifications, formatting updates, or corrections to typographical errors) may be made without prior notice. Your continued use of the jjpk platform following publication of any updated Privacy Policy constitutes your acknowledgment of the changes.

We recommend bookmarking this page and reviewing it periodically to stay informed of how jjpk handles your personal data.

13. Contact & Data Inquiries

For all privacy-related queries, data rights requests, or concerns about how jjpk handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] (subject line: "Privacy Inquiry" or "Data Rights Request")
• Live Chat: Available 24/7 from within your jjpk account dashboard
• Response Time: General privacy queries within 48 hours; formal data rights requests within 30 days

If you are not satisfied with jjpk's response to a data rights request or privacy complaint, you may escalate the matter to the relevant data protection supervisory authority under jjpk's licensing jurisdiction.